Responding to COVID-19
Our commitment to safety and high operating standards remains unwavering. We have implemented a comprehensive safety plan to help protect our Guests and Team Members.
Health and well-being is our top priority. Read about ongoing changes we’re making to our restaurant operations to protect Operators, Team Members and Guests.
Team Member Safety
Team Members are required to wear face coverings, have daily wellness and temperature checks and wear gloves when preparing food.
Our Operator and leadership team follow guidance from the CDC and state public health officials on how and when to exclude Team Members that are diagnosed, sick or exposed. Anyone who displays symptoms is asked to stay home and not return based on state and CDC guidance. When clocking in for their shift, Team Members are prompted to review a list of symptoms, including those of COVID-19. They know not to click-in, but to go home if they are experiencing symptoms or have experienced symptoms in the past 24 hours.
Team Members are wearing approved face coverings, in alignment with the CDC’s recommendation to help prevent the spread. It is important to know, as to not limit availability for medical personnel and first responders, Chick-fil-A Inc. is not procuring medical-grade masks or face coverings. All Team Members must wear approved face coverings. Re-wearable masks must be washed after their shift end and prior to reuse.
Hand Washing
Team Members are required to wear gloves while handling food, as well as wash their hands after removing gloves and in between certain tasks, like preparing and assembling meals, and after breaks. Team Members have been instructed to wash their hands at an even greater frequency (this includes a minimum of 60 minutes) and to sanitize hands more regularly. Team members are required to wash their hands regularly, including before touching food or packaging and after removing gloves or HANDLING CURRENCY.
Food Safety
We are evaluating every aspect of our business to ensure we take all possible measures to prevent any potential spread of the coronavirus, including the way we prepare and package your meals. We are instituting contactless procedures and other measures with our delivery partners to minimize potential spread. All third-party and Team Member Delivery meals are required to be sealed with delivery stickers to ensure they have not been opened since prepared and packaged.
Social Distancing
To help restaurant Team Members maintain six-feet separation from each other and Guests whenever possible, restaurants have been equipped with visual diagrams with guidelines. Social distancing floor decals will be placed at least six feet apart along a walking path. We have developed safety practices around social distancing to help protect our guests and team members, including the use of contactless delivery and payment.